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Abacus dan Lufthansa Agent Sales Challenge
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Roshan Mendis appointed senior vice president of Sabre Travel Network, Asia Pacific
SOUTHLAKE, Texas,July 1, 2015 – Sabre Corporation (NASDAQ: SABR) announced today that it has appointed Roshan Mendis as senior vice president for Sabre Travel Network, Asia Pacific, following the completion of its acquisition of Abacus International today. In his new role, Mendis will be responsible for the overall Sabre Travel Network business in the Asia Pacific region which will include the newly acquired Abacus business. Mendis joins the team following 12 years with Travelocity.com, where he was most recently president of the Americas, until its sale in early 2015 to Expedia. Mendis was also formally president of Zuji, Travelocity’s Asia Pacific brand, based in Singapore, and prior to that, vice president of Travelocity Partner Network. “Roshan brings significant industry experience, as well as local knowledge and relationships within Asia, having worked for six years in Singapore at Zuji,” said Greg Webb, president, Sabre Travel Network. “This is an exciting time for Sabre and Abacus, and Roshan is perfectly suited to lead the business and bring together the local expertise of Asia-born and bred Abacus with the global capabilities of Sabre for the benefit of all agency and supplier customers.” The acquisition of Abacus strengthens the global technology provider’s presence in the Asia- Pacific region, where Abacus serves 100,000 travel agents across the region’s 59 markets. “The opportunities for further innovation in Asia-Pacific and closer collaboration with suppliers and agency customers are almost limitless. We will invest in this region to help our customers grow faster and expand more rapidly into new markets. It is great to be back in this region with Sabre at such an exciting time,” said Mendis. A native of Sri Lanka, Mendis holds an MBA in Marketing and Finance from Rice University, Texas. He earned his Degree in Economics at the Chaminade University in Honolulu, Hawaii. Mendis will relocate from Texas, and be based at Sabre’s Asia Pacific regional headquarters in … READ MORE
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Season’s Greetings from Sabre Traven Network Indonesia!
Merry Chrismast! Please be informed that our office will be closed on Monday, 25 December 2017, and for Tuesday, 26 December 2017 Our Customer Service operating hours will be changed from 08.30 AM – 13.30 PM. Thank you for your kind attention and happy holiday! Best Regards Sabre Travel Network Indonesia Customer support after office hours HP : 0816920832 or 0812862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, … READ MORE
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EMIRATES GDS WASTAGE RECOVERY
Dear Trade Partner, Over the years, Emirates has been actively educating the trade to help Airlines reduce their continuously increasing GDS costs. While most part of this cost is unavoidable, there is certain wastage that can be controlled by you. Unproductive segments like HX, UC, NO and UN keep adding to the airline’s costs if not cancelled by your staff members on time. We would like to inform you that effective 01st October 2014, Emirates Airline will be raising ADMs for the recovery of such costs incurred due to such unproductive segments from your respective agency. The ADMs will be posted and settled through BSP billing. We urge you to educate your team members to adopt the policy of checking and removing such unproductive segments on a regular basis to avoid debits in this regard. Please feel free to contact Emirates Sales Team for any briefing and guidelines that may be needed. We thank you for your understanding and look forward to Nil GDS wastage which can only be achieved with your support. Thank you, Emirates Indonesia One Pacific Place Building 10th floor Jl. Jend. Sudirman kav 52-53 … READ MORE
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Book on Abacus Hotel Q4 promotion and win a complimentary hotel stay with breakfast for 2! Promotion ends Dec 2013.
Savour the Goodness in Asia! Go on and enjoy the exhilarating sights and tantalising Asian cuisines this quarter! Be spoilt for choices with hotels from Hong Kong, Indonesia, Korea, Singapore and Vietnam, and earn commission of up to 15% at the participating hotels. What’s more, you get to stand a chance to win a complimentary hotel stay with breakfast for two! Terms and conditions apply. Don’t wait! Start booking … READ MORE
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Hotel Cancellation Guidelines
Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
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Letter From Jet Airways – Jet Airways GDS Policy
Dear our valuable agents partner From now on, we shall not accept any further ADM waiver from you should this ADM is containing of GDS misuse policy, some of them are as follows: Duplicate PNR booking- ADM raised due to Duplicate PNR booking. As per the GDS misuse policy creating duplicate bookings in the same passenger name record (PNR) or across PNRs for the same passenger is prohibited. Also Post investigation we see that tickets were not issued for the misused PNRs, hence the ADM holds good for the same. Churning the PNR more then 3 times – As per the GDS misuse policy Travel service providers must avoid repeated cancelling and re-booking of the same or different flight, class, date or route (known as churning) to circumvent ticketing time limits or for any other reason whatsoever; as this leads to unreasonably high booking / cancelling volumes. Fictitious Name booking – PNR was generated using fictitious name. TEST/MR.Travel Service providers must not create any fictitious bookings, that block the airline’s inventory in the live GDS environment, Please klik to find attached detail of our GDS miss-use policies. Kindly please circulate and inform this to all of your respective staffs and or branch offices. Thanks Regards, Ikhsan Sarwa Raharja, Mr. Reservation & Ticketing Staff PT.AEROJASA PERKASA (AeroGSA) Aerowisata Park, Jl. Prof. DR.Soepomo No.45, Tebet, Jakarta 12810 Office hours: 0800 – 1700 (Weekdays) Saturday & public holiday – Closed Phone : +62 21 8370 2636 Fax : +62 21 8370 8376 Email: 9wsales@ajp.aerowisata.com … READ MORE
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A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS
TRIPCASE TripCase gives your travellers a place to manage their trips. Connected to powerful web and mobile technology, this awardwinning itinerary management app delivers the right information at the right time – and to any device. Take advantage of the TripCase Document Delivery service to seamlessly email tickets, invoices and itineraries once bookings have been made. Your travellers can then access your agency-branded documents from their TripCase accounts, containing all the latest travel tips and exclusive information directly relevant to them. Managing your branding is easy with the TripCase Connect administrative portal. With 24 language options, you can configure documents and customize messages, as well as access related reports. WHAT’S IN IT FOR YOU OFFER TECHNOLOGY front mobile app at no cost to your business. TripCase is available on all devices and platforms including Apple Watch! INCREASED ENGAGEMENT with your travellers before and during their trips, providing flight notifications, road maps, weather forecasts and more. BUILD POSITIVE BRAND image with configurable document delivery and in-app messaging, keeping your agency top of mind. HOW IT WORKS FOR YOU Keep travellers informed by providing information when they need it As soon a trip is booked in Sabre Red Workspace, the flight, car and hotel reservation details are automatically added to a traveller’s TripCase account. The traveller does not have to do anything, other than log in to his TripCase account to see his latest trip information. Any additional plans can be easily added by forwarding confirmation emails to trips@tripcase.com or by manually adding the information directly in his account. TripCase web portal is accessible for travellers to manage flight notification and trip reminders. Empower travel agencies with powerful solution for premium service delivery An agency may send a confirmation email with the important travel documents, e.g. itineraries and eTicket receipts or Electronic Miscellaneous Document. The email may include agency logo and is configurable to support 24 languages. This service is free for all agencies that encourage TripCase Connect adminstrative portal is available for travel agencies to access archived documentations and manage document delivery setup to suit business operations. HOW WILL YOU STAND OUT OFFER PREMIUM SERVICES to travellers at no cost, e.g. Trip Reminder, Flight Notifications, Graphical Seat Map, Weathers and Destination Information, etc. SUPPORT TRIPCASE WEB & TRIPCASE MOBILE APP IN 9 LANGUAGES, English, French, Italian, Spanish, Portuguese, Japanese, Korea (Hangul), Simplified Chinese and Traditional Chinese. PREMIUM TRIPCASE SERVICES that meet the unique needs of corporations are available through TripCase Corporate. … READ MORE
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SABRE PRESENTS A GLOBAL VISION FOR THE ASIA PACIFIC TRAVEL COMMUNITY AS ABACUS REBRANDS
SINGAPORE, November 2, 2015 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry has announced a rebrand of all its acquired Abacus assets in Asia Pacific, effective today. Over 100 wholly owned and affiliated offices across the region will now operate as Sabre, with travel agency and supplier customers engaging with their local teams at Sabre Travel Network Asia Pacific and via an expanded corporate domain at www.sabre.com/apac. The rebrand reflects Sabre’s aim of connecting its entire travel community so that Asia Pacific agents can shop the world’s largest marketplace for travel, while suppliers gain access to a global distribution channel of over 425,000 on and offline wholesale, corporate and leisure travel outlets. “The rebrand recognizes the global potential of Asia Pacific’s evolving travel businesses, especially those focused on the opportunities online,” said Roshan Mendis, senior vice president of Sabre Travel Network Asia Pacific. “We want every travel agent and regional supplier to readily access our global and local software, data, mobile and distribution services, to enjoy the benefit of one unified and market-aligned global Sabre brand.” From today, www.abacus.com.sg visitors will transfer to www.sabre.com/apac to discover more about the global travel technology leader and its presence, support and investment in the Asia Pacific region. “For our customers and prospects, the message is that Sabre is the partner of choice for faster shared innovation and accelerated growth. We will help all our Asia Pacific customers to compete in new markets and win,” added Mendis. Today’s brand change also coincides with Sabre’s acquisition of a third national marketing company, based in Malaysia to follow Singapore and Hong Kong. Abacus Distribution Systems (Malaysia) Sdn. Bhd is now a wholly owned, integral part of one Sabre. For more, visit: http://www.sabre.com/locations/apac/releases … READ MORE