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Abacus dan Lufthansa Agent Sales Challenge
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Useful Tips on Automated Exchanges
Did you know… For every successful ticket exchanged through Automated Exchanges, there will be an ‘Automated Reissue’ tag appended. What this means is that this exchanged ticket is guaranteed by Sabre under the Fare Guarantee Policy! Maximize your free trial by performing your first exchange through Automated Exchanges today! Should you need help, please contact your local Sabre … READ MORE
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Sabre Office Hours During Ramadhan
Please be advised that our working hours during the month of Holy Ramadan, are scheduled as follow: General Monday – Friday : 8.00 AM – 3.30 PM Customer Support Monday – Friday : 8.00 AM – 5.00 PM Saturday : 8.30 AM – 2.30 PM Regular working hours will resume on the first working day after Eid el-Fitr holiday. Wish you all happy and blessed Ramadan! Best Regards Sabre Travel Network Indonesia Customer support after office hours/ weekends/ public holiday HP : 08121862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id , … READ MORE
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Abacus Poll Measures the Gap between Supply and Demand for Low Cost Carrier Content on Online Travel Agent Sites
[ezcol_1half id=”” class=”” style=””] Providing a snapshot of the key issues for online travel agencies in the Asia Pacific region, Abacus is today sharing the findings of an ‘Online Travel Poll.’ This August the region’s leading travel technology provider questioned 62 travel agents invested in the online space on various aspects of their digital businesses and the revenues achieved. Comprising a mix of agency types, some regional, some traditional or niche, one in five were dedicated almost entirely to online business. Those more offline tended to fulfil that way, even if the query originated on the net, while those focused on online revenues tended to process the entire transaction digitally. Flight search served as the primary function of their sites with 82 per cent confirming that they sell air tickets online. Almost three-quarters offer accommodation and cross-sell other products. The ability to present competitive fares, including those of low cost carriers (LCCs), was seen as vital to the offering for most. But, while 42 per cent of participants acknowledged LCCs as having a ‘major presence’ in their markets, 60 per cent were unable to display and sell their inventory. Only 29 per cent of the agents have any agreements with budget carriers, the rest either excluded them from their search results or, as one in seven admitted, ‘screen-scrape’ the LCCs’ sites for the sake of content comprehensiveness. As further evidence of the disparity between supply and demand, almost a third stated ‘we ignore LCCs and focus on airlines that can be booked through our online booking engine.’ “We cannot assume users of these travel agents’ sites are familiar with all the airlines operating on their chosen routes, or to know where else to look to compare the available fares,” explained Martin Symes, VP Product & Marketing at Abacus International. “An LCC’s absence places the carrier, the intermediary and the consumer at a disadvantage.” Having bridged the content divide, though it seems other gaps appear. Where online travel agents are able to book LCCs, the low cost model, with fares often lacking flexibility and the emphasis on ancillary revenue generation, selling and servicing is made more challenging. One third of the agents cited a problem with ancillaries in quoting the total price. “It’s a snapshot of where we are on this important debate,” cautioned Symes. “In other parts of the world including the US, Europe and Australia, we have witnessed major LCCs work to gain share of the higher yielding corporate market, by evolving their products and GDS participation levels. It will be interesting to see if this is replicated here in Asia.” “LCCs in this region now have the ability to engage the trade in many different ways, given innovation in the distribution technology. They can readily scale a B2B model to complement their direct focus,” he added. Confirming the growing and largely untapped corporate opportunity, almost three-quarters of the corporate agents responding to the recent Abacus Corporate Travel Practices Survey noted greater demand for LCC seats from their clients. The LCCs distributing through the GDS appear to be reaping rewards too. The budget carriers integrated with Abacus have seen business from the channel grow by an average of 86 per cent over this last year. Commissioned from Travel Tech Consulting, the Abacus Online Travel Poll findings are available on request from: marketing@abacus.com.sg. [/ezcol_1half] [ezcol_1half_end id=”” class=”” … READ MORE
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Be Ahead of The Game with Abacus FareX for Airlines
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Happy New Year 2019
Happy New Year! Please be informed that our office will be closed on Tuesday, 1 January 2019 and for Monday, 31 December 2018, Our Customer Service operating hours will be changed from 08.00 AM – 14.00 PM. We will reopen on Wednesday, 2 January 2019. Thank you for your kind attention and happy holiday! Best Regards, Sabre Travel Network Indonesia Customer support after office hours HP : 0816920832 or 0812862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id, Electra Indonesia … READ MORE
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Abacus Study Reveals Vast Untapped Opportunities for Mobile
Despite soaring adoption rates of smartphones and tablets across Asia Pacific, mobile applications remain a largely untapped opportunity within the travel industry here, according to a regional study released by Abacus International today. This is one of the primary findings of the ‘2013 Abacus Corporate Travel Practices Survey’ which collated the views of the most influential corporate travel companies and corporate travel agencies in Asia Pacific to uncover vital trends that are expected to impact their businesses over the next two to three years. Revealing a clear disconnect between the perceived importance and actual provision of smartphone and tablet applications in the industry, 83 per cent of respondents felt mobile technology would have a moderate to significant impact on their business, but only a third (33%) of those surveyed had implemented any mobile web or native applications as yet. Additionally, of those available only four in ten enable flight and hotel bookings via mobile and only one in ten provide the ability to make changes to existing arrangements. Just one in seven had created a specific app for tablet users. Corporate travel policy was another area where the prevailing trend was not reflected in the practice of agents. Despite the positive economic outlook acknowledged by all, 97 per cent had received instructions from clients to further tighten their policy terms. The pressure has led to increased demand for alternative flight and accommodation options, right into the long tail. More budget travel has clearly resulted. 73 per cent of respondents noted higher low-cost carrier (LCC) bookings for corporate travellers, mostly to comply with policies governing the choice of lowest fare. Robert Bailey, CEO of Abacus International notes, however, that the LCCs are also reaching out to the corporate sector much more. “While the low-cost market in Asia has yet to fully embrace corporate travel distribution, some budget carriers are now clearing a path to the corporate accounts, recognising the scale of the opportunity with trade partners, particularly on routes where low-cost competition is beginning to crowd out,” he said. Two patterns of corporate booking tool adoption were also seen to be emerging, which the study explores in more detail. Secondary expense management systems as a source of competitive differentiation were also identified, with over half looking to jump in on their popularity soon. “Despite the challenges, travel agencies are better placed to capitalise on the trends as they affect their businesses,” added Bailey. “The essential technology and content is already available and customised for clients in many different commercial settings.” The 2013 Abacus Corporate Travel Practices Survey was completed in April 2013 and is published today. For more information, contact … READ MORE
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Eid Mubarak Greetings & Sabre Indonesia Office Hour During Lebaran Period
May this special day brings peace, happiness and prosperity to everyone. Eid Mubarak! In connection with the Hari Raya Idul Fitri 1438 H holiday, our office will have leave and holiday period from 23 – 30 June 2017. During the leave period, on 23 – 24 June and 27 – 30 June 2017 our Customer Service will stand by from 08:30 to 14:30 WIB. Thank you for your kind attention and happy holiday Customer support after office hour HP : 0816 920 832 atau 0812 186 2323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, … READ MORE
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SABRE PRESENTS A GLOBAL VISION FOR THE ASIA PACIFIC TRAVEL COMMUNITY AS ABACUS REBRANDS
SINGAPORE, November 2, 2015 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry has announced a rebrand of all its acquired Abacus assets in Asia Pacific, effective today. Over 100 wholly owned and affiliated offices across the region will now operate as Sabre, with travel agency and supplier customers engaging with their local teams at Sabre Travel Network Asia Pacific and via an expanded corporate domain at www.sabre.com/apac. The rebrand reflects Sabre’s aim of connecting its entire travel community so that Asia Pacific agents can shop the world’s largest marketplace for travel, while suppliers gain access to a global distribution channel of over 425,000 on and offline wholesale, corporate and leisure travel outlets. “The rebrand recognizes the global potential of Asia Pacific’s evolving travel businesses, especially those focused on the opportunities online,” said Roshan Mendis, senior vice president of Sabre Travel Network Asia Pacific. “We want every travel agent and regional supplier to readily access our global and local software, data, mobile and distribution services, to enjoy the benefit of one unified and market-aligned global Sabre brand.” From today, www.abacus.com.sg visitors will transfer to www.sabre.com/apac to discover more about the global travel technology leader and its presence, support and investment in the Asia Pacific region. “For our customers and prospects, the message is that Sabre is the partner of choice for faster shared innovation and accelerated growth. We will help all our Asia Pacific customers to compete in new markets and win,” added Mendis. Today’s brand change also coincides with Sabre’s acquisition of a third national marketing company, based in Malaysia to follow Singapore and Hong Kong. Abacus Distribution Systems (Malaysia) Sdn. Bhd is now a wholly owned, integral part of one Sabre. For more, visit: http://www.sabre.com/locations/apac/releases … READ MORE