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Abacus dan Lufthansa Agent Sales Challenge
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Four More Asian Carriers Adopt Abacus Paperless EMD Technology
[ezcol_1half id=”” class=”” style=””] Abacus International, the leading travel solutions provider in Asia Pacific, today announced that four more Asian carriers have adopted the Abacus electronic miscellaneous document (EMD) technology: Singapore Airlines, SilkAir and Cathay Pacific, together with Hong Kong-based Dragonair. Responding to the IATA mandate for all miscellaneous documents issued from January 2014 to be electronic, many airlines have partnered with Abacus to implement the required proprietary technology, creating a new paperless ticketing environment. Beyond the benefits of full digitization, carriers gain the ability to track their ancillary sales, with Abacus e-coupons for lounge access, baggage, in-flight Wifi and more. Databases will be more closely aligned with the trade channel on transactions. “With Abacus EMD, airlines can simultaneously go green, drive efficiencies and boost yields,” explained Division Head, Airline Distribution at Abacus, Ho Hoong Mau. “We are delighted to help four more powerful brands in Asia’s burgeoning aviation industry to achieve the EMD standard, realizing the benefits in terms of cash and credit card reimbursements and ancillary sales through the region’s trade channel.” Lee Ser Yi, Vice President, Corporate Sales and Distribution, Singapore Airlines added, “Adopting the Abacus EMD solution allows Singapore Airlines to improve our customer experience by automating miscellaneous fees and deposit payments, while reducing paper dependency and related costs. We are pleased to be able to take this to our key customers through Abacus.” Singapore Airlines, SilkAir, Cathay Pacific and Dragonair join the extensive list of global airlines who have adopted the Abacus EMD solution, contributing to IATA’s planned sunset of the legacy virtual Miscellaneous Charge Order (vMCO). For more information, contact: marketing@abacus.com.sg. [/ezcol_1half] [ezcol_1half_end id=”” class=”” … READ MORE
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EMIRATES GDS WASTAGE RECOVERY
Dear Trade Partner, Over the years, Emirates has been actively educating the trade to help Airlines reduce their continuously increasing GDS costs. While most part of this cost is unavoidable, there is certain wastage that can be controlled by you. Unproductive segments like HX, UC, NO and UN keep adding to the airline’s costs if not cancelled by your staff members on time. We would like to inform you that effective 01st October 2014, Emirates Airline will be raising ADMs for the recovery of such costs incurred due to such unproductive segments from your respective agency. The ADMs will be posted and settled through BSP billing. We urge you to educate your team members to adopt the policy of checking and removing such unproductive segments on a regular basis to avoid debits in this regard. Please feel free to contact Emirates Sales Team for any briefing and guidelines that may be needed. We thank you for your understanding and look forward to Nil GDS wastage which can only be achieved with your support. Thank you, Emirates Indonesia One Pacific Place Building 10th floor Jl. Jend. Sudirman kav 52-53 … READ MORE
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Eid Mubarak Greetings & Sabre Indonesia Office Hour During Lebaran Period
Eid Mubarak to You and Your Family! All management and staffs of PT Sabre Travel Network Indonesia would like to send the warmest greetings to all those celebrating Eid Al-Fitr. May the blessings of Allah fill your life with happiness and open all the doors of success now and always. Due to the Eid Al-Fitr holidays, please note that Sabre Indonesia offices will be temporarily closed from 11 – 20 June 2018. During the holidays, our Helpdesk and Electra Developer team will remain stand by on June 11 – 14 and 18 – 20, from 8.30 AM to 2.30 PM. Customer Support after office hour HP : 0816 920 832 atau 0812 186 2323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id , electra-support@sabretn.co.id Thank you for your kind attention and Happy Holiday! Best Regards, Sabre Travel Network … READ MORE
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Letter From Jet Airways – Jet Airways GDS Policy
Dear our valuable agents partner From now on, we shall not accept any further ADM waiver from you should this ADM is containing of GDS misuse policy, some of them are as follows: Duplicate PNR booking- ADM raised due to Duplicate PNR booking. As per the GDS misuse policy creating duplicate bookings in the same passenger name record (PNR) or across PNRs for the same passenger is prohibited. Also Post investigation we see that tickets were not issued for the misused PNRs, hence the ADM holds good for the same. Churning the PNR more then 3 times – As per the GDS misuse policy Travel service providers must avoid repeated cancelling and re-booking of the same or different flight, class, date or route (known as churning) to circumvent ticketing time limits or for any other reason whatsoever; as this leads to unreasonably high booking / cancelling volumes. Fictitious Name booking – PNR was generated using fictitious name. TEST/MR.Travel Service providers must not create any fictitious bookings, that block the airline’s inventory in the live GDS environment, Please klik to find attached detail of our GDS miss-use policies. Kindly please circulate and inform this to all of your respective staffs and or branch offices. Thanks Regards, Ikhsan Sarwa Raharja, Mr. Reservation & Ticketing Staff PT.AEROJASA PERKASA (AeroGSA) Aerowisata Park, Jl. Prof. DR.Soepomo No.45, Tebet, Jakarta 12810 Office hours: 0800 – 1700 (Weekdays) Saturday & public holiday – Closed Phone : +62 21 8370 2636 Fax : +62 21 8370 8376 Email: 9wsales@ajp.aerowisata.com … READ MORE
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SABRE PRESENTS A GLOBAL VISION FOR THE ASIA PACIFIC TRAVEL COMMUNITY AS ABACUS REBRANDS
SINGAPORE, November 2, 2015 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry has announced a rebrand of all its acquired Abacus assets in Asia Pacific, effective today. Over 100 wholly owned and affiliated offices across the region will now operate as Sabre, with travel agency and supplier customers engaging with their local teams at Sabre Travel Network Asia Pacific and via an expanded corporate domain at www.sabre.com/apac. The rebrand reflects Sabre’s aim of connecting its entire travel community so that Asia Pacific agents can shop the world’s largest marketplace for travel, while suppliers gain access to a global distribution channel of over 425,000 on and offline wholesale, corporate and leisure travel outlets. “The rebrand recognizes the global potential of Asia Pacific’s evolving travel businesses, especially those focused on the opportunities online,” said Roshan Mendis, senior vice president of Sabre Travel Network Asia Pacific. “We want every travel agent and regional supplier to readily access our global and local software, data, mobile and distribution services, to enjoy the benefit of one unified and market-aligned global Sabre brand.” From today, www.abacus.com.sg visitors will transfer to www.sabre.com/apac to discover more about the global travel technology leader and its presence, support and investment in the Asia Pacific region. “For our customers and prospects, the message is that Sabre is the partner of choice for faster shared innovation and accelerated growth. We will help all our Asia Pacific customers to compete in new markets and win,” added Mendis. Today’s brand change also coincides with Sabre’s acquisition of a third national marketing company, based in Malaysia to follow Singapore and Hong Kong. Abacus Distribution Systems (Malaysia) Sdn. Bhd is now a wholly owned, integral part of one Sabre. For more, visit: http://www.sabre.com/locations/apac/releases … READ MORE
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Hotel Cancellation Guidelines
Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
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Abacus voted ‘Best New Technology’ for the 2015 China Travel & Meetings Industry Awards
SHANGHAI, May 8th, 2015 – Abacus, the Asia Pacific region’s leading travel solutions provider was voted the ‘Best New Technology’ in its category for the prestigious 2015 China Travel & Meetings Industry Awards, hosted in Shanghai on May 6th. TravelWeekly China readers credited the technology company’s pioneering mainland team for their ‘most outstanding product innovation and R&D’ with a ‘first-class product’ developed to achieve ‘competitive advantage’. Abacus’s treatment of industry partners was another component in the selection criteria. This is the eighth consecutive year in which Abacus has received the accolade and follows two decades of investment in travel agency solutions customised for the China market. Peter Li, General Manager for Abacus China received the award from Irene Chua, Travel Weekly China Group Publisher at the glittering event hosted by TravelWeekly China at the Ritz-Carlton, Shanghai. “This is a reflection of the commitment of our Abacus team to China’s travel agent community. We are working hard to provide the complementary technologies that drive greater productivity while also increasing our agents’ access to new content and markets,” said Li. “We are very appreciative of the support shown by subscribers to TravelWeekly China. Thank you all for an unforgettable night.” For more information, contact Abacus at www.abacuscn.com or call the toll-free Customer Support at 800-810-0390 (Mon-Sun, … READ MORE