The travel retail revolution and the rise of the travel consultant
BY CHRIS HENZ ON 26 MAY 2016 There can be too much of a good thing. The revolution in travel retail has caused disruption across the industry and, more often than not, it is being led by the empowered traveler. An overabundance of travel information and booking options available online was initially viewed as a threat to traditional travel consultants, but it ended up creating a lot of noise — and that noise has proven to be a boon instead. Read … READ MORE
Book on Abacus Hotel Q4 promotion and win a complimentary hotel stay with breakfast for 2! Promotion ends Dec 2013.
Savour the Goodness in Asia! Go on and enjoy the exhilarating sights and tantalising Asian cuisines this quarter! Be spoilt for choices with hotels from Hong Kong, Indonesia, Korea, Singapore and Vietnam, and earn commission of up to 15% at the participating hotels. What’s more, you get to stand a chance to win a complimentary hotel stay with breakfast for two! Terms and conditions apply. Don’t wait! Start booking … READ MORE
Sabre completes acquisition of Abacus International
SOUTHLAKE, Texas, July 1, 2015 – Sabre Corporation (NASDAQ: SABR) today announced that it has completed the acquisition of Abacus International, the leading global distribution system (GDS) in the Asia Pacific region. “The addition of Abacus further strengthens Sabre’s leading position in the fast-growing Asia-Pacific region,” said Sabre President & CEO Tom Klein. “Our ability to combine Sabre’s strong global technology platform capabilities with Abacus’ deep local market expertise will provide Asia-Pacific airline, hospitality and travel agency customers with unprecedented innovation and service options. It also makes us an ideal technology partner for global customers seeking to grow and expand in Asia-Pacific.” Abacus serves more than 100,000 travel agents across the Asia-Pacific region’s 59 markets and has both global and uniquely local relationships with airlines and hotels, including the leading portfolio of low-cost airline content and Chinese airline content. Sabre, which previously owned 35% of Abacus, acquired the remaining portion for net cash consideration of $411 million. Separately, the acquisition includes new long-term distribution agreements between Sabre and the 11 Asian airlines that previously shared ownership of Abacus with Sabre. The acquisition, including associated working capital adjustments and cash acquired, was financed through cash on hand, augmented by revolver borrowings of $70 million. Sabre has also signed an agreement to acquire Abacus national marketing company, Abacus Distribution Systems (Hong Kong). Sabre management will update financial guidance as it relates to the Abacus acquisition during the company’s next earnings conference call, which is scheduled for Tuesday, August 4, … READ MORE
Abacus Poll Measures the Gap between Supply and Demand for Low Cost Carrier Content on Online Travel Agent Sites
[ezcol_1half id=”” class=”” style=””] Providing a snapshot of the key issues for online travel agencies in the Asia Pacific region, Abacus is today sharing the findings of an ‘Online Travel Poll.’ This August the region’s leading travel technology provider questioned 62 travel agents invested in the online space on various aspects of their digital businesses and the revenues achieved. Comprising a mix of agency types, some regional, some traditional or niche, one in five were dedicated almost entirely to online business. Those more offline tended to fulfil that way, even if the query originated on the net, while those focused on online revenues tended to process the entire transaction digitally. Flight search served as the primary function of their sites with 82 per cent confirming that they sell air tickets online. Almost three-quarters offer accommodation and cross-sell other products. The ability to present competitive fares, including those of low cost carriers (LCCs), was seen as vital to the offering for most. But, while 42 per cent of participants acknowledged LCCs as having a ‘major presence’ in their markets, 60 per cent were unable to display and sell their inventory. Only 29 per cent of the agents have any agreements with budget carriers, the rest either excluded them from their search results or, as one in seven admitted, ‘screen-scrape’ the LCCs’ sites for the sake of content comprehensiveness. As further evidence of the disparity between supply and demand, almost a third stated ‘we ignore LCCs and focus on airlines that can be booked through our online booking engine.’ “We cannot assume users of these travel agents’ sites are familiar with all the airlines operating on their chosen routes, or to know where else to look to compare the available fares,” explained Martin Symes, VP Product & Marketing at Abacus International. “An LCC’s absence places the carrier, the intermediary and the consumer at a disadvantage.” Having bridged the content divide, though it seems other gaps appear. Where online travel agents are able to book LCCs, the low cost model, with fares often lacking flexibility and the emphasis on ancillary revenue generation, selling and servicing is made more challenging. One third of the agents cited a problem with ancillaries in quoting the total price. “It’s a snapshot of where we are on this important debate,” cautioned Symes. “In other parts of the world including the US, Europe and Australia, we have witnessed major LCCs work to gain share of the higher yielding corporate market, by evolving their products and GDS participation levels. It will be interesting to see if this is replicated here in Asia.” “LCCs in this region now have the ability to engage the trade in many different ways, given innovation in the distribution technology. They can readily scale a B2B model to complement their direct focus,” he added. Confirming the growing and largely untapped corporate opportunity, almost three-quarters of the corporate agents responding to the recent Abacus Corporate Travel Practices Survey noted greater demand for LCC seats from their clients. The LCCs distributing through the GDS appear to be reaping rewards too. The budget carriers integrated with Abacus have seen business from the channel grow by an average of 86 per cent over this last year. Commissioned from Travel Tech Consulting, the Abacus Online Travel Poll findings are available on request from: firstname.lastname@example.org. [/ezcol_1half] [ezcol_1half_end id=”” class=”” … READ MORE
Season’s Greetings from Sabre Traven Network Indonesia!
Merry Chrismast! Please be informed that our office will be closed on Monday, 25 December 2017, and for Tuesday, 26 December 2017 Our Customer Service operating hours will be changed from 08.30 AM – 13.30 PM. Thank you for your kind attention and happy holiday! Best Regards Sabre Travel Network Indonesia Customer support after office hours HP : 0816920832 or 0812862323 Email : email@example.com, firstname.lastname@example.org, … READ MORE
Knowing how your company stacks up against other leading companies is key to your success. Abacus Consulting delivers penetrating insights as a result of our work with agencies, suppliers and governments around the world. Our global scale provides you with an in-depth, objective assessment of your business especially in the area of productivity, efficiency, costs and technology. Identify areas of strength and areas for potential improvement and bring your business further with Abacus Consulting. Breaking new ground with you. Contact us to find out … READ MORE
Hotel Cancellation Guidelines
Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
THE LAUNCHING OF MALINDO AIR IN SABRE INDONESIA
Malindo Air can now be booked through the Sabre Red WorkSpace. Monday, 2 November 2015, located in Sabre Indonesia office, Malindo Air working together with Sabre Indonesia was held socialization and launching event to introduce Malindo Air in Sabre Red WorkSpace. The activity was separated into two sessions attended by more than 30 representatives of Malindo Air’s travel agents in Jakarta. The event was opened with an enthusiastic welcome from Managing Director Sabre Indonesia Iswandi Said, followed by Malindo Air General Manager of Commercial Support Ms. Karen Low and Malindo Air Head of Global Sales Yogananthan Muniandy. Malindo Air presented its products and facilities, and continued with presentations on how to book and issue Malindo Air through the Sabre Red WorkSpace. After presentation participants get chance to win lucky draw of 2 return tickets from Malindo Air. Contact Sabre Indonesia for more … READ MORE