The travel retail revolution and the rise of the travel consultant

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The travel retail revolution and the rise of the travel consultant

Ricardo Noya pada 13 July 2016

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BY CHRIS HENZ ON 26 MAY 2016

There can be too much of a good thing.

The revolution in travel retail has caused disruption across the industry and, more often than not, it is being led by the empowered traveler. An overabundance of travel information and booking options available online was initially viewed as a threat to traditional travel consultants, but it ended up creating a lot of noise — and that noise has proven to be a boon instead. Read more

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Abacus Central Asia Forms Strategic Partnership with Association of Corporate Travel Executives to Boost Regional Education and Technology

[ezcol_1half id=”” class=”” style=””] Abacus International, Asia Pacific’s leading provider of travel services and solutions, today announced a strategic partnership with the Association of Corporate Travel Executives (ACTE), the global organisation pioneering educational and technological advances in business travel. The two organisations, collaborating on initiatives to develop corporate travel in the Central Asian Republics are starting by co-hosting the third Abacus Corporate Travel Executive Forum in Almaty at the end of October 2013. The aim is to facilitate knowledge transfer between multi-national businesses developing commercial links with Kazakhstan, together with travel management companies and corporate travel agencies working with their Central Asian counterparts. Key topics for the Forum include traveller trends and intelligence, Government policy as it relates to corporate travel and new areas of travel policy compliance and process innovation, with Abacus contributing on the latest technological advances. Pavel Spitsyn, General Manager, Abacus Central Asia, explained, “This is an important initiative in helping to construct the framework for the industry to better engage with Kazakhstan, both as a destination and an outbound market. We look forward to partnering with ACTE to understand and unlock more of Central Asia’s potential, working with the local business travel community.” “We are pleased to partner with Abacus given the strength of their travel solutions regionally and we believe our partnership will positively impact the industry across Central Asia,” said Benson Tang, Regional Director at ACTE. “Facilitating knowledge transfer at a high level, this is a strategic step for ACTE.” The Forum takes place on the 29th and 30th October at the Rixos Almaty Hotel. Contact marketing@abacus.com.sg for more information. [/ezcol_1half] [ezcol_1half_end id=”” class=”” … READ MORE
Hotel Cancellation Guidelines

Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
Sabre Office Hours During Ramadan

Happy Ramadan! In observance of the Holy Month of Ramadan, Sabre will be open from 8.00 AM to 3.30 PM, Monday – Friday, and our Customer Support (Helpdesk & Technical) will be working on Monday – Friday (8.00 AM – 6.00 PM) and Saturday (8.30 AM – 2.30 PM). Customer Support after office hours HP : 0816920832 or 0812862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id Thank you for your kind attention and have a blessed Ramadan! Best Regards, Sabre Travel Network … READ MORE
A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS

TRIPCASE TripCase gives your travellers a place to manage their trips. Connected to powerful web and mobile technology, this awardwinning itinerary management app delivers the right information at the right time – and to any device. Take advantage of the TripCase Document Delivery service to seamlessly email tickets, invoices and itineraries once bookings have been made. Your travellers can then access your agency-branded documents from their TripCase accounts, containing all the latest travel tips and exclusive information directly relevant to them. Managing your branding is easy with the TripCase Connect administrative portal. With 24 language options, you can configure documents and customize messages, as well as access related reports. WHAT’S IN IT FOR YOU OFFER TECHNOLOGY front mobile app at no cost to your business. TripCase is available on all devices and platforms including Apple Watch! INCREASED ENGAGEMENT with your travellers before and during their trips, providing flight notifications, road maps, weather forecasts and more. BUILD POSITIVE BRAND image with configurable document delivery and in-app messaging, keeping your agency top of mind. HOW IT WORKS FOR YOU Keep travellers informed by providing information when they need it As soon a trip is booked in Sabre Red Workspace, the flight, car and hotel reservation details are automatically added to a traveller’s TripCase account. The traveller does not have to do anything, other than log in to his TripCase account to see his latest trip information. Any additional plans can be easily added by forwarding confirmation emails to trips@tripcase.com or by manually adding the information directly in his account. TripCase web portal is accessible for travellers to manage flight notification and trip reminders. Empower travel agencies with powerful solution for premium service delivery An agency may send a confirmation email with the important travel documents, e.g. itineraries and eTicket receipts or Electronic Miscellaneous Document. The email may include agency logo and is configurable to support 24 languages. This service is free for all agencies that encourage TripCase Connect adminstrative portal is available for travel agencies to access archived documentations and manage document delivery setup to suit business operations. HOW WILL YOU STAND OUT OFFER PREMIUM SERVICES to travellers at no cost, e.g. Trip Reminder, Flight Notifications, Graphical Seat Map, Weathers and Destination Information, etc. SUPPORT TRIPCASE WEB & TRIPCASE MOBILE APP IN 9 LANGUAGES, English, French, Italian, Spanish, Portuguese, Japanese, Korea (Hangul), Simplified Chinese and Traditional Chinese. PREMIUM TRIPCASE SERVICES that meet the unique needs of corporations are available through TripCase Corporate. … READ MORE
Useful Tips on Automated Exchanges

Did you know… For every successful ticket exchanged through Automated Exchanges, there will be an ‘Automated Reissue’ tag appended. What this means is that this exchanged ticket is guaranteed by Sabre under the Fare Guarantee Policy! Maximize your free trial by performing your first exchange through Automated Exchanges today! Should you need help, please contact your local Sabre … READ MORE
Eid Mubarak Greetings & Sabre Indonesia Office Hour During Lebaran Period

All management and staffs of PT Sabre Travel Network Indonesia would like to send the warmest greetings to all those celebrating Eid Al-Fitr. May the blessings of Allah fill your life with happiness and open all the doors of success now and always. Due to the Eid Al-Fitr holidays, please note that Sabre Indonesia offices will be temporarily closed from 31 May – 07 June 2019. During the holidays, our Customer Support team will remain stand by on 31 May, 3 – 4 and 7 – 8 June from 8.30 AM to 2.30 PM. Customer Support after office hour HP : 0816920832 or 08121862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id , electra-support@sabretn.co.id Thank you for your kind attention and Happy Holiday! Best Regards, Sabre Travel Network … READ MORE
DELIVER THE BEST DEALS WITH ABACUS HOTEL PROMOTION Q4
Roshan Mendis appointed senior vice president of Sabre Travel Network, Asia Pacific

SOUTHLAKE, Texas,July 1, 2015 – Sabre Corporation (NASDAQ: SABR) announced today that it has appointed Roshan Mendis as senior vice president for Sabre Travel Network, Asia Pacific, following the completion of its acquisition of Abacus International today. In his new role, Mendis will be responsible for the overall Sabre Travel Network business in the Asia Pacific region which will include the newly acquired Abacus business. Mendis joins the team following 12 years with Travelocity.com, where he was most recently president of the Americas, until its sale in early 2015 to Expedia. Mendis was also formally president of Zuji, Travelocity’s Asia Pacific brand, based in Singapore, and prior to that, vice president of Travelocity Partner Network. “Roshan brings significant industry experience, as well as local knowledge and relationships within Asia, having worked for six years in Singapore at Zuji,” said Greg Webb, president, Sabre Travel Network. “This is an exciting time for Sabre and Abacus, and Roshan is perfectly suited to lead the business and bring together the local expertise of Asia-born and bred Abacus with the global capabilities of Sabre for the benefit of all agency and supplier customers.” The acquisition of Abacus strengthens the global technology provider’s presence in the Asia- Pacific region, where Abacus serves 100,000 travel agents across the region’s 59 markets. “The opportunities for further innovation in Asia-Pacific and closer collaboration with suppliers and agency customers are almost limitless. We will invest in this region to help our customers grow faster and expand more rapidly into new markets. It is great to be back in this region with Sabre at such an exciting time,” said Mendis. A native of Sri Lanka, Mendis holds an MBA in Marketing and Finance from Rice University, Texas. He earned his Degree in Economics at the Chaminade University in Honolulu, Hawaii. Mendis will relocate from Texas, and be based at Sabre’s Asia Pacific regional headquarters in … READ MORE

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The travel retail revolution and the rise of the travel consultant

The travel retail revolution and the rise of the travel consultant

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Airlines

Agencies

Corporations

Hoteliers

Travel Suppliers

Developers

Customer Services

Airlines

Agencies

Corporations

Hoteliers

Travel Suppliers

Developers

The travel retail revolution and the rise of the travel consultant

The travel retail revolution and the rise of the travel consultant

Related Articles

Abacus Central Asia Forms Strategic Partnership with Association of Corporate Travel Executives to Boost Regional Education and Technology

Hotel Cancellation Guidelines

Sabre Office Hours During Ramadan

A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS

Useful Tips on Automated Exchanges

Eid Mubarak Greetings & Sabre Indonesia Office Hour During Lebaran Period

DELIVER THE BEST DEALS WITH ABACUS HOTEL PROMOTION Q4

Roshan Mendis appointed senior vice president of Sabre Travel Network, Asia Pacific