PCI Data Security Standard (PCI DSS)
Dear Sabre customer, As previously communicated, 30 June is the deadline for disabling SSL/early TLS and implementing TLS 1.2, a more secure encryption protocol, in order to meet the PCI Data Security Standard (PCI DSS) for safeguarding payment data. It is in our mutual best interest to be prepared well in advance of the deadline so there are no resulting business impacts to Sabre or our customers. Beginning 19 June, Sabre will block traffic that uses non-compliant SSL protocols and versions of TLS protocols prior to 1.2. This action will allow both Sabre and our customers the chance to validate that systems will operate as expected before the 30 June deadline and the non-compliant protocols are permanently disabled. Additionally, we will conduct a test run that will allow both Sabre and our customers the chance to catalog and remediate any unforeseen effects before June 19. During the test run listed below, Sabre Web Services will stop accepting non-compliant connections. Any products not upgraded to compliant versions will stop working as will any custom applications not using TLS 1.2 to connect to Sabre Web Services. Non-compliant connections will be restored at the end of the test run. Test Run: 10 June 2018 from 09:00 SGT to 13:00 SGT / 02:00 BST to 06:00 BST (9 June 2018 from 20:00 CDT to 00:00 CDT) You can evaluate your PCI status and find more information on how to become PCI compliant on the IATA website. The final change for non-compliant connections is scheduled for 19 June at 08:00 SGT / 01:00 BST (18 June at 19:00 CDT). There will be no exceptions. Please understand that your business operations will be impacted if you do not take action prior to this date (ensure desktop software can support TLS 1.2 – most notably Operating System, Web Browser, and/or Citrix desktop client). Remember, Windows XP and Vista do not support TLS 1.2, which may make your agency vulnerable to known security risks. Any computers on Windows XP or Vista should upgrade to a newer operating system for improved security and compliance. Additionally, these operating systems are no longer supported by Microsoft and Sabre – further increasing their vulnerability. We will continue to send you reminders periodically prior to the deadline. However, we strongly encourage you to upgrade now and thus avoid last-minute hassles. If you have already upgraded to TLS 1.2, let us know so we can remove you from future reminders. Please contact your Account Director or Sabre Technical Support Team with any questions. Best Regards, Your Sabre … READ MORE
The travel retail revolution and the rise of the travel consultant
BY CHRIS HENZ ON 26 MAY 2016 There can be too much of a good thing. The revolution in travel retail has caused disruption across the industry and, more often than not, it is being led by the empowered traveler. An overabundance of travel information and booking options available online was initially viewed as a threat to traditional travel consultants, but it ended up creating a lot of noise — and that noise has proven to be a boon instead. Read … READ MORE
A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS
TRIPCASE TripCase gives your travellers a place to manage their trips. Connected to powerful web and mobile technology, this awardwinning itinerary management app delivers the right information at the right time – and to any device. Take advantage of the TripCase Document Delivery service to seamlessly email tickets, invoices and itineraries once bookings have been made. Your travellers can then access your agency-branded documents from their TripCase accounts, containing all the latest travel tips and exclusive information directly relevant to them. Managing your branding is easy with the TripCase Connect administrative portal. With 24 language options, you can configure documents and customize messages, as well as access related reports. WHAT’S IN IT FOR YOU OFFER TECHNOLOGY front mobile app at no cost to your business. TripCase is available on all devices and platforms including Apple Watch! INCREASED ENGAGEMENT with your travellers before and during their trips, providing flight notifications, road maps, weather forecasts and more. BUILD POSITIVE BRAND image with configurable document delivery and in-app messaging, keeping your agency top of mind. HOW IT WORKS FOR YOU Keep travellers informed by providing information when they need it As soon a trip is booked in Sabre Red Workspace, the flight, car and hotel reservation details are automatically added to a traveller’s TripCase account. The traveller does not have to do anything, other than log in to his TripCase account to see his latest trip information. Any additional plans can be easily added by forwarding confirmation emails to email@example.com or by manually adding the information directly in his account. TripCase web portal is accessible for travellers to manage flight notification and trip reminders. Empower travel agencies with powerful solution for premium service delivery An agency may send a confirmation email with the important travel documents, e.g. itineraries and eTicket receipts or Electronic Miscellaneous Document. The email may include agency logo and is configurable to support 24 languages. This service is free for all agencies that encourage TripCase Connect adminstrative portal is available for travel agencies to access archived documentations and manage document delivery setup to suit business operations. HOW WILL YOU STAND OUT OFFER PREMIUM SERVICES to travellers at no cost, e.g. Trip Reminder, Flight Notifications, Graphical Seat Map, Weathers and Destination Information, etc. SUPPORT TRIPCASE WEB & TRIPCASE MOBILE APP IN 9 LANGUAGES, English, French, Italian, Spanish, Portuguese, Japanese, Korea (Hangul), Simplified Chinese and Traditional Chinese. PREMIUM TRIPCASE SERVICES that meet the unique needs of corporations are available through TripCase Corporate. … READ MORE
Hotel Cancellation Guidelines
Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
Season’s Greetings from Sabre Traven Network Indonesia!
Merry Chrismast! Please be informed that our office will be closed on Monday, 25 December 2017, and for Tuesday, 26 December 2017 Our Customer Service operating hours will be changed from 08.30 AM – 13.30 PM. Thank you for your kind attention and happy holiday! Best Regards Sabre Travel Network Indonesia Customer support after office hours HP : 0816920832 or 0812862323 Email : firstname.lastname@example.org, email@example.com, … READ MORE
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JET AIRWAYS : Change in IATA Agency Comissions*
effective 16 April 2015 This is to inform you that effective 16 April 2015 Jet Airways have some change of agency commission on international route as … READ MORE
Season’s Greetings from Sabre Travel Network Indonesia
Merry Christmas! Please be advised that Sabre Indonesia Office will be closed over the Christmas on 25 December 2018, and for Monday, 24 December 2018, Our Customer Service operating hours will be changed from 08.30 AM – 14.30 PM. We will reopen on Wednesday, 26 December 2018. Thank you for your kind attention and happy holiday! Best Regards Sabre Travel Network Indonesia Customer support after office hours/ weekends/ public holiday HP : 0816920832 or 0812862323 Emaill : firstname.lastname@example.org, email@example.com, … READ MORE