Christmas Office Closure

Article

Ricardo Noya pada 21 December 2017

Blog

Merry Christmas!

Please be informed that our office will be closed on Monday, 25 December 2017, and for Tuesday, 26 December 2017 Our Customer Service operating hours will be changed from 08.30 AM – 13.30 PM.
Thank you for your kind attention and happy holiday!

Best Regards
Sabre Travel Network Indonesia

Customer support after office hours
HP : 0816920832 or 0812862323
Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id

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PCI Data Security Standard (PCI DSS)

Dear Sabre customer, As previously communicated, 30 June is the deadline for disabling SSL/early TLS and implementing TLS 1.2, a more secure encryption protocol, in order to meet the PCI Data Security Standard (PCI DSS) for safeguarding payment data. It is in our mutual best interest to be prepared well in advance of the deadline so there are no resulting business impacts to Sabre or our customers. Beginning 19 June, Sabre will block traffic that uses non-compliant SSL protocols and versions of TLS protocols prior to 1.2. This action will allow both Sabre and our customers the chance to validate that systems will operate as expected before the 30 June deadline and the non-compliant protocols are permanently disabled. Additionally, we will conduct a test run that will allow both Sabre and our customers the chance to catalog and remediate any unforeseen effects before June 19. During the test run listed below, Sabre Web Services will stop accepting non-compliant connections. Any products not upgraded to compliant versions will stop working as will any custom applications not using TLS 1.2 to connect to Sabre Web Services. Non-compliant connections will be restored at the end of the test run. Test Run: 10 June 2018 from 09:00 SGT to 13:00 SGT / 02:00 BST to 06:00 BST (9 June 2018 from 20:00 CDT to 00:00 CDT) You can evaluate your PCI status and find more information on how to become PCI compliant on the IATA website. The final change for non-compliant connections is scheduled for 19 June at 08:00 SGT / 01:00 BST (18 June at 19:00 CDT). There will be no exceptions. Please understand that your business operations will be impacted if you do not take action prior to this date (ensure desktop software can support TLS 1.2 – most notably Operating System, Web Browser, and/or Citrix desktop client). Remember, Windows XP and Vista do not support TLS 1.2, which may make your agency vulnerable to known security risks. Any computers on Windows XP or Vista should upgrade to a newer operating system for improved security and compliance. Additionally, these operating systems are no longer supported by Microsoft and Sabre – further increasing their vulnerability. We will continue to send you reminders periodically prior to the deadline. However, we strongly encourage you to upgrade now and thus avoid last-minute hassles. If you have already upgraded to TLS 1.2, let us know so we can remove you from future reminders. Please contact your Account Director or Sabre Technical Support Team with any questions. Best Regards, Your Sabre … READ MORE
JET AIRWAYS : Change in IATA Agency Comissions*

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Season’s Greetings from Sabre Traven Network Indonesia!

Merry Chrismast! Please be informed that our office will be closed on Monday, 25 December 2017, and for Tuesday, 26 December 2017 Our Customer Service operating hours will be changed from 08.30 AM – 13.30 PM. Thank you for your kind attention and happy holiday! Best Regards Sabre Travel Network Indonesia Customer support after office hours HP : 0816920832 or 0812862323 Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, … READ MORE
Be Ahead of The Game with Abacus FareX for Airlines
Hotel Cancellation Guidelines

Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE
A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS

TRIPCASE TripCase gives your travellers a place to manage their trips. Connected to powerful web and mobile technology, this awardwinning itinerary management app delivers the right information at the right time – and to any device. Take advantage of the TripCase Document Delivery service to seamlessly email tickets, invoices and itineraries once bookings have been made. Your travellers can then access your agency-branded documents from their TripCase accounts, containing all the latest travel tips and exclusive information directly relevant to them. Managing your branding is easy with the TripCase Connect administrative portal. With 24 language options, you can configure documents and customize messages, as well as access related reports. WHAT’S IN IT FOR YOU OFFER TECHNOLOGY front mobile app at no cost to your business. TripCase is available on all devices and platforms including Apple Watch! INCREASED ENGAGEMENT with your travellers before and during their trips, providing flight notifications, road maps, weather forecasts and more. BUILD POSITIVE BRAND image with configurable document delivery and in-app messaging, keeping your agency top of mind. HOW IT WORKS FOR YOU Keep travellers informed by providing information when they need it As soon a trip is booked in Sabre Red Workspace, the flight, car and hotel reservation details are automatically added to a traveller’s TripCase account. The traveller does not have to do anything, other than log in to his TripCase account to see his latest trip information. Any additional plans can be easily added by forwarding confirmation emails to trips@tripcase.com or by manually adding the information directly in his account. TripCase web portal is accessible for travellers to manage flight notification and trip reminders. Empower travel agencies with powerful solution for premium service delivery An agency may send a confirmation email with the important travel documents, e.g. itineraries and eTicket receipts or Electronic Miscellaneous Document. The email may include agency logo and is configurable to support 24 languages. This service is free for all agencies that encourage TripCase Connect adminstrative portal is available for travel agencies to access archived documentations and manage document delivery setup to suit business operations. HOW WILL YOU STAND OUT OFFER PREMIUM SERVICES to travellers at no cost, e.g. Trip Reminder, Flight Notifications, Graphical Seat Map, Weathers and Destination Information, etc. SUPPORT TRIPCASE WEB & TRIPCASE MOBILE APP IN 9 LANGUAGES, English, French, Italian, Spanish, Portuguese, Japanese, Korea (Hangul), Simplified Chinese and Traditional Chinese. PREMIUM TRIPCASE SERVICES that meet the unique needs of corporations are available through TripCase Corporate. … READ MORE
Abacus voted ‘Best New Technology’ for the 2015 China Travel & Meetings Industry Awards

SHANGHAI, May 8th, 2015 – Abacus, the Asia Pacific region’s leading travel solutions provider was voted the ‘Best New Technology’ in its category for the prestigious 2015 China Travel & Meetings Industry Awards, hosted in Shanghai on May 6th. TravelWeekly China readers credited the technology company’s pioneering mainland team for their ‘most outstanding product innovation and R&D’ with a ‘first-class product’ developed to achieve ‘competitive advantage’. Abacus’s treatment of industry partners was another component in the selection criteria. This is the eighth consecutive year in which Abacus has received the accolade and follows two decades of investment in travel agency solutions customised for the China market. Peter Li, General Manager for Abacus China received the award from Irene Chua, Travel Weekly China Group Publisher at the glittering event hosted by TravelWeekly China at the Ritz-Carlton, Shanghai. “This is a reflection of the commitment of our Abacus team to China’s travel agent community. We are working hard to provide the complementary technologies that drive greater productivity while also increasing our agents’ access to new content and markets,” said Li. “We are very appreciative of the support shown by subscribers to TravelWeekly China. Thank you all for an unforgettable night.” For more information, contact Abacus at www.abacuscn.com or call the toll-free Customer Support at 800-810-0390 (Mon-Sun, … READ MORE
Letter From Jet Airways – Jet Airways GDS Policy

Dear our valuable agents partner From now on, we shall not accept any further ADM waiver from you should this ADM is containing of GDS misuse policy, some of them are as follows: Duplicate PNR booking- ADM raised due to Duplicate PNR booking. As per the GDS misuse policy creating duplicate bookings in the same passenger name record (PNR) or across PNRs for the same passenger is prohibited. Also Post investigation we see that tickets were not issued for the misused PNRs, hence the ADM holds good for the same. Churning the PNR more then 3 times – As per the GDS misuse policy Travel service providers must avoid repeated cancelling and re-booking of the same or different flight, class, date or route (known as churning) to circumvent ticketing time limits or for any other reason whatsoever; as this leads to unreasonably high booking / cancelling volumes. Fictitious Name booking – PNR was generated using fictitious name. TEST/MR.Travel Service providers must not create any fictitious bookings, that block the airline’s inventory in the live GDS environment, Please klik to find attached detail of our GDS miss-use policies. Kindly please circulate and inform this to all of your respective staffs and or branch offices. Thanks Regards, Ikhsan Sarwa Raharja, Mr. Reservation & Ticketing Staff PT.AEROJASA PERKASA (AeroGSA) Aerowisata Park, Jl. Prof. DR.Soepomo No.45, Tebet, Jakarta 12810 Office hours: 0800 – 1700 (Weekdays) Saturday & public holiday – Closed Phone : +62 21 8370 2636 Fax : +62 21 8370 8376 Email: 9wsales@ajp.aerowisata.com … READ MORE

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