Please be advised that our working hours during the month of Holy Ramadan, are scheduled as follow:
General
Monday – Friday : 8.00 AM – 3.30 PM
Customer Support
Monday – Friday : 8.00 AM – 5.00 PM
Saturday : 8.30 AM – 2.30 PM
Regular working hours will resume on the first working day after Eid el-Fitr holiday.
Wish you all happy and blessed Ramadan!
Best Regards
Sabre Travel Network Indonesia
Customer support after office hours/ weekends/ public holiday
HP : 08121862323
Email : helpdesk@sabretn.co.id, technical@sabretn.co.id, marketing@sabretn.co.id , electra@sabretn.co.id
Related Articles
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Four More Asian Carriers Adopt Abacus Paperless EMD Technology
[ezcol_1half id=”” class=”” style=””] Abacus International, the leading travel solutions provider in Asia Pacific, today announced that four more Asian carriers have adopted the Abacus electronic miscellaneous document (EMD) technology: Singapore Airlines, SilkAir and Cathay Pacific, together with Hong Kong-based Dragonair. Responding to the IATA mandate for all miscellaneous documents issued from January 2014 to be electronic, many airlines have partnered with Abacus to implement the required proprietary technology, creating a new paperless ticketing environment. Beyond the benefits of full digitization, carriers gain the ability to track their ancillary sales, with Abacus e-coupons for lounge access, baggage, in-flight Wifi and more. Databases will be more closely aligned with the trade channel on transactions. “With Abacus EMD, airlines can simultaneously go green, drive efficiencies and boost yields,” explained Division Head, Airline Distribution at Abacus, Ho Hoong Mau. “We are delighted to help four more powerful brands in Asia’s burgeoning aviation industry to achieve the EMD standard, realizing the benefits in terms of cash and credit card reimbursements and ancillary sales through the region’s trade channel.” Lee Ser Yi, Vice President, Corporate Sales and Distribution, Singapore Airlines added, “Adopting the Abacus EMD solution allows Singapore Airlines to improve our customer experience by automating miscellaneous fees and deposit payments, while reducing paper dependency and related costs. We are pleased to be able to take this to our key customers through Abacus.” Singapore Airlines, SilkAir, Cathay Pacific and Dragonair join the extensive list of global airlines who have adopted the Abacus EMD solution, contributing to IATA’s planned sunset of the legacy virtual Miscellaneous Charge Order (vMCO). For more information, contact: marketing@abacus.com.sg. [/ezcol_1half] [ezcol_1half_end id=”” class=”” … READ MORE
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Sabre Red 360 Hardware Requirements
The new Sabre® Red™ 360 is a managed client application that is downloaded and installed in a variety of configurations. Sabre’s technical development and quality assurance teams have tested various scenarios to determine recommended hardware specifications for the end user’s workstation. Installation of the new Sabre® Red™ 360 on a workstation that does not meet these specifications may not function properly and cannot be supported by Sabre. Operating System Software: Supported Operating Systems: Microsoft Windows 7 – 32 and 64 bit Microsoft Windows 8.1 – 32 and 64 bit Microsoft Windows 10 – 32 and 64 bit Microsoft Windows Server 2008 R2 and 2012 The following Operation Systems are not supported: Windows XP is no longer supported as Microsoft stopped support in 2014, Windows XP, Windows Vista, Windows 8 and Server 2008 Support for Windows 7 is limited Hardware Specifications The Processor Requirements: A multi-core processor that meets the above Windows requirements. For best performance, Sabre recommends the following CPU types: Minimum CPU recommended is Intel Core i5 Dual-core processor with 3.3 GHz (or AMD equivalent) Optimal CPU recommended is the Intel Core i7 Quad-core processor with 3.5 GHz (or AMD equivalent) Memory Requirements: 4 GB RAM for 32 bit OS or 8 GB RAM for 64 bit OS. 500 MB of free disk space for the first user on a standard desktop installation. 40 MB for each additional user. Additional storage may be required for other agency applications. Monitor Requirements: Monitor: 1366×768 is highly recommended. Monitors with lower resolution will work, but the user experience will be sub-optimal. Permissions and Rights Permission Requirements: Sabre Red Workspace requires “Full” rights or permissions to the installation and user directories that it will be installed to. Additional information on permissions, directory options, and locations can be found on the Advanced Installation User guide. Web Browsers Requirements: Microsoft Internet Explorer version 8.X, 9.X, 10.X or 11.X. The Sabre® Red™ 360 requires 128-bit encryption. The browser should be configured to use TLS1.2. Connectivity Requirements: Although no minimum level is required, to experience the highest level of connectivity, we recommend the following: Minimum bandwidth recommended: Download 1.76 Mbit (220 KB/s) / Upload 320 Kbit (40KB/s) for upgrade/ installation Download 320 Kbit (40KB/s) / Upload 320 Kbit (40KB/S) for use Optimal bandwidth recommended: Download 1.76 Mbit (220 KB/s) / Upload 800 Kbit (100KB/s) for upgrade/ installation. Download 480 Kbit (60KB/s) / Upload 800 Kbit (100KB/s) for … READ MORE
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DELIVER THE BEST DEALS WITH ABACUS HOTEL PROMOTION Q4
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Useful Tips on Automated Exchanges
Did you know… For every successful ticket exchanged through Automated Exchanges, there will be an ‘Automated Reissue’ tag appended. What this means is that this exchanged ticket is guaranteed by Sabre under the Fare Guarantee Policy! Maximize your free trial by performing your first exchange through Automated Exchanges today! Should you need help, please contact your local Sabre … READ MORE
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Winners For Hotels Q3 Promotion Announced
The Hotels Quarterly Promotion (Q3) featuring hotel properties from Indonesia, Korea, Malaysia, Philippines, Taiwan and USA ended on 30 September 2015. Sabre-connected travel agents who made materialised bookings during the promotional period qualified for themselves a chance to win a complimentary hotel stay with breakfast for two. Click here to see if you are one of the lucky winners. Congratulations to … READ MORE
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A NEW WAY FOR TRAVEL COMPANIES TO CONNECT WITH TRAVELLERS
TRIPCASE TripCase gives your travellers a place to manage their trips. Connected to powerful web and mobile technology, this awardwinning itinerary management app delivers the right information at the right time – and to any device. Take advantage of the TripCase Document Delivery service to seamlessly email tickets, invoices and itineraries once bookings have been made. Your travellers can then access your agency-branded documents from their TripCase accounts, containing all the latest travel tips and exclusive information directly relevant to them. Managing your branding is easy with the TripCase Connect administrative portal. With 24 language options, you can configure documents and customize messages, as well as access related reports. WHAT’S IN IT FOR YOU OFFER TECHNOLOGY front mobile app at no cost to your business. TripCase is available on all devices and platforms including Apple Watch! INCREASED ENGAGEMENT with your travellers before and during their trips, providing flight notifications, road maps, weather forecasts and more. BUILD POSITIVE BRAND image with configurable document delivery and in-app messaging, keeping your agency top of mind. HOW IT WORKS FOR YOU Keep travellers informed by providing information when they need it As soon a trip is booked in Sabre Red Workspace, the flight, car and hotel reservation details are automatically added to a traveller’s TripCase account. The traveller does not have to do anything, other than log in to his TripCase account to see his latest trip information. Any additional plans can be easily added by forwarding confirmation emails to trips@tripcase.com or by manually adding the information directly in his account. TripCase web portal is accessible for travellers to manage flight notification and trip reminders. Empower travel agencies with powerful solution for premium service delivery An agency may send a confirmation email with the important travel documents, e.g. itineraries and eTicket receipts or Electronic Miscellaneous Document. The email may include agency logo and is configurable to support 24 languages. This service is free for all agencies that encourage TripCase Connect adminstrative portal is available for travel agencies to access archived documentations and manage document delivery setup to suit business operations. HOW WILL YOU STAND OUT OFFER PREMIUM SERVICES to travellers at no cost, e.g. Trip Reminder, Flight Notifications, Graphical Seat Map, Weathers and Destination Information, etc. SUPPORT TRIPCASE WEB & TRIPCASE MOBILE APP IN 9 LANGUAGES, English, French, Italian, Spanish, Portuguese, Japanese, Korea (Hangul), Simplified Chinese and Traditional Chinese. PREMIUM TRIPCASE SERVICES that meet the unique needs of corporations are available through TripCase Corporate. … READ MORE
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Sabre to acquire Abacus International
SOUTHLAKE, Texas, and SINGAPORE, May 14, 2015 – Sabre Corporation (NASDAQ: SABR) announced today that it has entered into a definitive agreement to acquire Abacus International, the leading global distribution system (GDS) in the Asia-Pacific region. Abacus is currently owned by a consortium of 11 Asian airlines along with Sabre, which has a 35% stake in the company. Sabre will purchase the remaining portion of Abacus for net cash consideration of $411 million. “The Asia-Pacific travel market is the largest and fastest growing in the world,” said Tom Klein, Sabre President and CEO. “Acquiring Abacus immediately combines the global capabilities of Sabre with the deep local market expertise of the leading Asia-Pacific GDS. This powerful combination will give customers even more innovation and service options, while allowing Sabre to accelerate growth globally in a very capital efficient way – and to gain regional synergies in all three of our businesses serving travel agents, airlines and hospitality companies.” Abacus International President and CEO, Robert Bailey added, “With our extended network in Asia-Pacific, Abacus has built a trusted brand of unique significance and scale. We now have the opportunity to take the business forward even faster, broadening the scope within the Sabre family and with the support of our shareholder carriers. This is great news for the industry in Asia-Pacific, and we look forward to passing the benefits of integration to all sectors of this region’s diverse travel community.” Abacus serves more than 100,000 travel agents across the Asia-Pacific region’s 59 markets and has both global and uniquely local relationships with airlines and hotels, including the leading portfolio of low-cost content and Chinese airline content. Separately, the acquisition includes new long-term distribution agreements between Sabre and the 11 airline owners of Abacus. “We look forward to continuing our long-term business relationships with our former partners in Abacus, and our new agreements will provide benefits and confidence to travel agents throughout the Asia-Pacific region for many years to come,” said Greg Webb, President of Sabre Travel Network. “Abacus currently provides a broad set of services to its customers using a base of Sabre technology for the large majority of core functions to market, distribute, sell and service travel in the Asia-Pacific region,” Webb added. “That, along with deep local market capabilities, will result in a smooth transition for Asia-Pacific customers, who should see the benefits of global capabilities while continuing to use our familiar, leading technology.” Abacus will operate as a region of Sabre Travel Network, and Sabre expects its expanded Asia-Pacific direct presence will benefit Sabre Airline Solutions and Sabre Hospitality Solutions, which already provide mission-critical support to 78 airlines and thousands of hotels throughout the Asia-Pacific region. Sabre also will continue its partnership to provide technology services to INFINI, a local Japanese GDS. “Sabre and Abacus have established the gold standard for service and content in the Asia-Pacific region, and that only gets better,” Klein said. “Together with Abacus, Sabre will provide customers and suppliers with improved and faster access to Sabre’s industry-leading innovations, including low-cost carrier content, ancillary capabilities, data analytics, and the latest in mobile solutions and personalization services. Additionally, airlines and travel agencies will have more options for new and differentiated products and services created specifically for customers in the Asia-Pacific market.” Subject to regulatory approvals and other closing conditions, the transaction is expected to close in the third quarter of 2015. The acquisition, including associated working capital adjustments and cash acquired, is expected to be financed through approximately $250 million in cash on hand, augmented by incremental net debt of approximately $160 million. Pro forma for the transaction, Sabre estimates its March 31, 2015 net debt to trailing twelve months Adjusted EBITDA ratio would be 3.3x, compared to 3.0x as reported. Assuming a third quarter closing date, Sabre expects the transaction will increase 2015 revenue by approximately $120 million, be approximately neutral to 2015 Adjusted EPS and modestly accretive to current-year Adjusted EBITDA. In 2016, Sabre expects the transaction to increase revenue by more than $300 million, to increase Adjusted EBITDA by approximately $50 million and to be accretive to Adjusted EPS by approximately $0.05. Conference Call Sabre will conduct an investor conference call on Thursday, May 14 at 11:00 a.m. Eastern Time. The live webcast, including accompanying slide presentation, can be accessed via the Sabre Investor Relations website at investors.sabre.com. A recording of the call will be archived for replay following the conference call. About the Company Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotels to manage vital operations, such as passenger and guest reservations, revenue management, and flight, network and crew management. Sabre also operates the world’s leading travel marketplace, processing more than $110 billion of annual travel spend. Headquartered in Southlake, Texas, USA, Sabre operates in approximately 60 countries around the world. Website Information We routinely post important information for investors on our website, www.sabre.com, in the Investor Relations section. We intend to use this website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Accordingly, investors should monitor the Investor Relations section of our website, in addition to following our press releases, SEC filings, public conference calls, presentations and webcasts. The information contained on, or that may be accessed through, our website is not incorporated by reference into, and is not a part of, this document. Forward-looking statements Certain statements in this release are forward-looking statements about trends, future events, uncertainties and our plans and expectations of what may happen in the future. Any statements that are not historical or current facts are forward-looking statements. In many cases, you can identify forward-looking statements by terms such as “will,” “expect,” “would,” “estimates,” “may,” “potential” or the negative of these terms or other comparable terminology. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause Sabre’s actual results, performance or achievements to be materially different from any future results, performances or achievements expressed or implied by the forward-looking statements. The potential risks and uncertainties include, among others, the closing and effects of the acquisition described in this release, dependency on transaction volumes in the global travel industry, particularly air travel transaction volumes, adverse global and regional economic and political conditions, including, but not limited to, conditions in Venezuela and Russia, dependence on maintaining and renewing contracts with customers and other counterparties, exposure to pricing pressure in the Travel Network business, dependence on relationships with travel buyers, changes affecting travel supplier customers, travel suppliers’ usage of alternative distribution models, and competition in the travel distribution market and solutions markets. More information about potential risks and uncertainties that could affect our business and results of operations is included in Part I, Item 1A, “Risk Factors” in Sabre’s Annual Report on Form 10-K for the year ended December 31, 2014 filed with the Securities and Exchange Commission. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future events, results, actions, levels of activity, performance or achievements. Readers are cautioned not to place undue reliance on these forward-looking statements. Unless required by law, Sabre undertakes no obligation to publicly update or revise any forward-looking statements to reflect circumstances or events after the date they are made. Note on Non-GAAP Financial Measures This release refers to unaudited non-GAAP financial measures, including Adjusted EBITDA, Adjusted Net Income, Adjusted EPS, and the ratios based on these financial measures. We define Adjusted EBITDA as Adjusted Net Income adjusted for depreciation and amortization of property and equipment, amortization of capitalized implementation costs, amortization of upfront incentive consideration, interest expense, net, and remaining provision (benefit) for income taxes. We define Adjusted Net Income as income (loss) from continuing operations adjusted for impairment, acquisition related amortization, loss on extinguishment of debt, other, net, restructuring and other costs, litigation and taxes, including penalties, stock-based compensation, management fees, and tax impact of net income adjustments. We define Adjusted EPS as Adjusted Net Income divided by the applicable share count. We present non-GAAP measures when our management believes that the additional information provides useful information about our operating performance. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similar measures presented by other companies. The presentation of non-GAAP financial measures is not intended to be a substitute for, and should not be considered in isolation from, the financial measures reported in accordance with … READ MORE
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Hotel Cancellation Guidelines
Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system? Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting. Steps to access General Message Queue are as follows: Step 1: Access subscriber’s General Message Queue Example: Q/G Step 2: Explanation on the important information display on the message. Row 1 HDQ Headquarter RM Reservations AA Carrier code Row 2 .DAL 3-letter location code of hotel chain HL Code representing hotel segment HL 2-letter hotel chain code, eg, Hilton Hotels 25 Hotel segment action date 0339 Hotel segment action time Row 3 HDQ Headquarter AA Carrier code LTYANL Abacus Record Locator Row 4 1 Number of passenger in name field WOO/HEN… Passenger’s name Row 5 HHL Hotel segment HL Hotel chain code, eg, Hilton Hotels UC1 Status code, number of rooms KUL 3-letter city code IN31JUL Check-in date OUT02AUG Check-out date 2NT Number of room nights 12475 Hotel property code 1A01A07 Room type and rate code from hotel chain -1 Number of adult occupants /CX-1921… Cancellation number Row 6 – Information with regards to the hotel segment Step 3: Remove G message after … READ MORE