Has your travel agent experienced no cancellation number returns whenever an active hotel segment is cancelled in the system?
Before checking with the hotel chain or property, you may like to access Travel Agency’s General Message queue to display hotel chain’s teletype messages. These messages may provide information that could be helpful while troubleshooting.
Steps to access General Message Queue are as follows:
Step 1: Access subscriber’s General Message Queue
Example: Q/G
Step 2: Explanation on the important information display on the message.
Row 1
| HDQ | Headquarter |
| RM | Reservations |
| AA | Carrier code |
Row 2
| .DAL | 3-letter location code of hotel chain |
| HL | Code representing hotel segment |
| HL | 2-letter hotel chain code, eg, Hilton Hotels |
| 25 | Hotel segment action date |
| 0339 | Hotel segment action time |
Row 3
| HDQ | Headquarter |
| AA | Carrier code |
| LTYANL | Abacus Record Locator |
Row 4
| 1 | Number of passenger in name field |
| WOO/HEN… | Passenger’s name |
Row 5
| HHL | Hotel segment |
| HL | Hotel chain code, eg, Hilton Hotels |
| UC1 | Status code, number of rooms |
| KUL | 3-letter city code |
| IN31JUL | Check-in date |
| OUT02AUG | Check-out date |
| 2NT | Number of room nights |
| 12475 | Hotel property code |
| 1A01A07 | Room type and rate code from hotel chain |
| -1 | Number of adult occupants |
| /CX-1921… | Cancellation number |
Row 6 – Information with regards to the hotel segment
Step 3:
Remove G message after viewing
